Products on Utopian Craftsmen are specially hand picked for you from various parts of India. Due to the intricate and unique nature of the home products available on our website, we take great pains in ensuring that we deliver only the best quality products.
Utopian Craftsmen delivers across the country and assures the use of the best possible transport/courier agencies to deliver your product/s.
Shipping charges of products on Utopian Craftsmen will be mentioned at the time of check out. The said shipping charges are volumetric in nature and differ from product to product.
VAT & IMPORT DUTIES:
The VAT / Local Taxes are borne directly by the company and not charged from the seller. utopiancraftsmen.com does not charge extra on our price (as displayed on the e-shop).
Any product that you buy on utopiancraftsmen.com, which is not MTO (made to order), will be shipped between 1 to 3 weeks of order booking. In case of MTO our customer care team will get in touch with you to provide you the specific details.
These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order. The order dispatch time and shipping time varies from product to product.
All orders dispatched by utopiancraftsmen.com are fully insured at no extra cost to the customers.
Once the order has been handed to the courier agency, Utopian Craftsmen.com will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
The tracking code may take up to 24 business hours to be activated on the tracking website.
Utopian Craftsmen does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
Utopian Craftsmen will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.
CHANGE OF SHIPPING ADDRESS:
The customer can change the shipping address within 24 hours of placing an order by logging into Utopian Craftsmen and going to the 'My Account' section on the top right corner of the website. No changes in the shipping address will be entertained after 24 hours of placing the order.
DELIVERY OF MULTIPLE PRODUCTS:
In case you purchase multiple products in one order, all products will be dispatched together. Unless, you have opted for customization, in which case, the order will be dispatched only once the customization is done.
DELAY IN DELIVERY:
If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, Utopian Craftsmen shall not refund, return, replace or exchange any order.
In case the delay in shipping is caused due to unavailability of stock Utopian Craftsmen shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
All products shall be shipped from India.
Billing Address refers to the address where a customer receives credit card bills.
Shipping address refers to the address where the order has to be delivered.