Shipping & Delivery Policy
Products on Utopian Craftsmen are specially hand picked for you from across the world. Due to the intricate and unique nature of the home products available on our website, we take great pains in ensuring that we deliver only the best quality products.
Utopian Craftsmen does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code.
Utopian Craftsmen will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.
Shipping charges of products on Utopian Craftsmen will be mentioned at the time of check out. The said shipping charges are volumetric in nature and differ from product to product. Above 999 Rupees shipping is free on all products and below 999 Rs a flat shipping charge of 99 Rupees is levied on the order.
Any product that you buy on utopiancraftsmen.com, which is not MTO (made to order), will be shipped between 2-3 business working days of order booking and . In case of MTO our customer care team will get in touch with you to provide you the specific details.
Utopian Craftsmen delivers across the country and assures the use of the best possible transport/courier agencies to deliver your product/s. Our delivery time post dispatch is anywhere between 4-6 business working days.
These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customisation and other factors attached to your order. The order dispatch time and shipping time varies from product to product.
Once the order has been handed to the courier partner, Team Utopian Craftsmen will email you the tracking code, along with the website link on which you can monitor and check the status of your order.
The tracking code may take up to 24 business hours to be activated on the tracking website.
DELIVERY OF MULTIPLE PRODUCTS:
In case you purchase multiple products in one order, all products will be dispatched together. Unless, you have opted for customisation, in which case, the order will be dispatched only once the customisation is done.
DELAY IN DELIVERY:
If there is a delay in delivery caused due to any natural calamity, public holiday or any other unforeseen circumstance, Utopian Craftsmen shall not refund, return, replace or exchange any order.
In case the delay in shipping is caused due to unavailability of stock Utopian Craftsmen shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.
All products shall be shipped from India.
Billing Address refers to the address where a customer receives credit card bills.
Shipping address refers to the address where the order has to be delivered.
All orders dispatched by www.utopiancraftsmen.com are fully insured at no extra cost to the customers.