Help and FAQs

 FREQUENTLY ASKED QUESTIONS

When will my order be Dispatched? 

Any product that you buy on utopiancraftsmen.com, which is not MTO (made to order), will be shipped between 2-3 business working days of order booking and . This is excluding the orders for wreath rings or orders that are made on order like customised Dreamcatchers, journals, mix media projects etc.  In case of MTO our customer care team will get in touch with you to provide you the specific details.

When will my order be dispatched?

We deliver across the country and assures the use of the best possible courier partners to deliver your products. Our delivery time post dispatch is anywhere between 4-6 business working days. Except locations that comes under Zone E(like Jammu & Kashmir or Hilly Areas) where it may take 7-10 days. This is excluding the orders for wreath rings or orders that are made on order like customised Dreamcatchers, journals, mix media projects etc. 

These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customisation and other factors attached to your order. The order dispatch time and shipping time varies from product to product.

When are the delivery Charges?
We offer free shipping above 1499 Rupees across India, anything below that a flat shipping and handling fee of 99 Rupees would be levied.
Are you able to Deliver Internationally? 
 
We currently are only supplying in India, but yes we are soon planning to start our International presence.
Returns Policy

You are entitled to get a full or partial refund on your order within seven working days of receipt of the goods (with the exception of products that are not defective but you want to refund just because you don't like it or that the colour varies slightly as that is clearly mentioned in our website that colour may vary slightly due to photography). We must be advised by email to utopiancraftsmen@gmail.com prior to you returning any items and you must arrange for your own return of the goods. The goods must be returned in a satisfactory condition. Returned orders will be refunded in full within 7 day. Should you be unsatisfied in any way with your purchase please contact us.

 

Need to Ask Something Else 

If you’d like to ask something else, please get in touch where we’ll be more than happy to help.

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